Corillian Credit Card Management ™

Credit card issuers face many challenges in today’s competitive market: managing costs, brand differentiation, retention, availability, convenient service, and integration with the retail bank. To address these challenges, Corillian offers Corillian Credit Card Management, specifically designed to meet the needs of both card issuers and credit card customers. This solution is deployed on Corillian Voyager, the industry leading platform with unsurpassed scalability, performance and reliability.

Corillian Credit Card Management is a complete online solution that will reduce the total cost of ownership of online delivery for most financial institutions, while enabling the financial institution to increase revenue through new account sales and retention. Broad functionality and self-service will satisfy the needs of the most active online credit card customers. Financial institutions can also save money by offloading work from customer service representatives through increased self-service online.

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Corillian Credit Card Management enables instant account opening for qualified prospects and leverages the Corillian Payments Warehouse for easy payments. Corillian Credit Card Management also supports business cards, and user interface flexibility provides the ability to manage any number of customized features for different affinity programs.

Corillian Credit Card Management has been implemented successfully in some of the largest financial institutions in the United States with production proven scalability and performance supporting over 7 million credit card customers.

Corillian lowers the total cost of ownership for online banking by delivering the best-in-class Internet banking solutions on Corillian Voyager, which is the platform common to all Corillian line of business applications.

Online Account Opening
Many consumers are shopping for credit cards online today, and leading financial institutions are maximizing this new sales channel in order to reduce acquisition costs. Prospects are more likely to open accounts if the application process is fully automated and decisions can be given immediately. Corillian Credit Card Management addresses these needs and enables instant account opening of new and additional credit card accounts for qualified prospects.

Real-time Information and Transactions
Corillian Credit Card Management gives cardholders a complete, real-time view of their account information, including balances, transactions, payments, credit limits, cash advance limits, account history, finance charges, and much more. This functionality enables cardholders to manage their finances with easily accessible, up-to-date information.

Secure Single Sign-on
Requiring customers to sign-on to multiple systems remains one of the greatest barriers to online banking adoption. Corillian Voyager enables seamless integration across Consumer Banking and other lines of business, so cardholders can access all products and services seamlessly, with a single sign-on. Further, delivering Corillian Credit Card Management on a consolidated platform can cut the total cost of infrastructure ownership significantly by reducing hardware, development, maintenance, implementation and administration.

Bill Payment and Presentment
Payments and Presentment for Corillian Credit Card Management provides cardholders with an easy way to pay their credit card bill and other bills online. This functionality provides cardholders with the convenience of scheduling and managing their credit card payments online, as well as the assurance of an audit trail of their payment history.

Real-time Alerts
Corillian Credit Card Management provides alerts of changing balance conditions, successful or unsuccessful payments, and payment due information, and can notify a cardholder in real-time. Alerts can be sent to any e-mail address—including those of cellular phones and wireless PDAs.

Integrated Self-service
Corillian Credit Card Management helps improve the online experience for cardholders while lowering the cost of service for financial institutions by offering a comprehensive range of self-service functionality. Corillian Credit Card Management self-service functionality includes the ability to submit disputes, request copies of sales slips, apply for credit line increases, replace or add cards, change addresses, set User Ids and passwords, add or remove authorized users, and order convenience checks.

Electronic Statements
Corillian Credit Card Management makes electronic statement images available to cardholders. Cardholders may receive alerts via e-mail when statement images are available, and can opt out of paper statements, eliminating mailing and other servicing costs for the financial institution. Cardholders appreciate the convenience of storing and searching electronic records instead of unwieldy paper records.

Differentiated Branding
Corillian Credit Card Management provides financial institutions with a highly flexible user interface capable of supporting the customized features and user experiences needed for a wide array of differentiated affinity programs within a single URL, or within multiple URLs.

Business Card Management
Corillian Credit Card Management supports business cards, including the management of employee credit limits and spending through variable, delegated authorities.

PFM Integration
Corillian Credit Card Management enables OFX full-synchronization and real-time download capability for users of personal financial management (PFM) software, such as Intuit Quicken™ and Microsoft Money™.

Integrated Customer Care
Corillian Credit Card Management enables customer service representatives to take action on a customer’s behalf to resolve issues or even co-browse with a customer to build customer confidence and ensure greater self-service in the future. Options such as live chat and secure messaging allow customers to communicate with financial institutions in ways they are most comfortable. Corillian Credit Card Management customer care capabilities can also be seamlessly integrated with leading CRM packages to maximize customer service representative efficiency.

Mobile Access
Corillian Credit Card Management provides online credit card management access to cardholders via any web-enabled device.